Frequently asked questions

I placed my order online - when can I expect delivery?

We aim to process all orders for in-stock items that are placed before 4pm, Monday to Friday, the same day that the order is received. At times of high demand, such as before bank holidays, despatches may be delayed. If your order contains a non-stock item, or an item that is delivered directly by the manufacturer, the website will give an indication of when you should expect your delivery. Some suppliers that deliver directly to you may contact you to arrange a convenient time, and to check access to your property. If the website does not display any information about stock levels or lead times, please contact our Customer Care Team on 01 5133 222 Option 2 or email customercare@williamsmedical.ie for more information. If you need your order urgently, or to guarantee delivery by a certain time, please contact our Sales Team on 01 5133 222 Option 1 and we'll be happy to help!

Where can I get copy invoices?

All your previous invoices and order history are stored in your online account tools. Simply log into your online account, go to Order History and click on the FSI link below the orders you need a copy invoice for. If you don't have an online account, click here to set one up - it's free, simple to use and provides you with fantastic online reporting tools. If you want to speak to our Accounts Team, please call 01 5133 222 Option 3 who will also be able to help.

What are your delivery charges?

All orders over €100 qualify for Free Delivery, but small orders with a value of less than €100 (excluding VAT) will attract a small order charge of €27.80 (excluding VAT).

Delivery of some larger items - and deliveries to non-Ireland mainland locations - may be charged more, and we may contact you after you order with more information.

How do I return a product?

Firstly, we're really sorry that you want to return something to us. Please call our Customer Care Team on 01 5133 222 Option 2 to discuss the next steps. It is important to note that we may require some proof of any faulty items before arranging collection and that any non-faulty items can only be refunded when we have received and inspected the item, unused and in all original packaging to be fit for resale. This can incur a restocking fee, please see full Terms and Conditions for currently charges.

I can't find a product on the website?

We try and make the website as searchable as possible, but in some cases the words you're using may be ones we hadn't thought of!

The website is organised into two main product areas Equipment and Disposables - which can be browsed using the menu at the top of the screen. If you still cannot find a product please contact us on 01 5133 222 option 1 and we'll be happy to help.

How can I track my order?

Once your order is despatched from our warehouse, you can track its progress online.

If you have an account with us (Account Number beginning with CF-), you can login to your account online and use the Track option next to each order on the Order History page.

If you don't have a credit account with us, simply visit the Order Tracking page and enter your order number and postcode to view its progress.

Alternatively, please call our Customer Care Team on 01 5133 222 Option 2 and we'd be happy to help.

My order is missing or incomplete!

If you don't receive your order, or some of what you've ordered is missing, please feel contact our Customer Care Team on 01 5133 222 Option 2 and we'll be happy to advise you and look into the matter further.

Where do you deliver?

We deliver to all parts of the Republic of Ireland and Northern Ireland. We can also deliver to addresses in the UK if required.

Due to the nature of many of the products we sell, we apologise, but we can't send orders overseas.

Can I specify a time for my delivery?

If you require your order to be delivered by a certain time, please contact us on 01 5133 222 Option 1.

Depending on the nature of the products you need, we can arrange timed or Saturday morning deliveries.

What happens if I'm not in to receive my order?

The nature of the products we sell means that we require a signature on receipt. In most instances, our delivery partners will not leave your order with a neighbour or in a location you specify (such as the coal house or porch).

If you are not available when your order is delivered, the delivery service will leave you a card. You can contact them directly to arrange re-delivery. Alternatively, please call our Customer Care Team on 01 5133 222 Option 2 and we'd be happy to help.

After three delivery attempts, your order will be returned to us, and we will try to contact you to arrange a more convenient time to receive your order.

How do I pay for my order?

We use SagePay as our secure online payment system, which accepts most major debit and credit cards. Just follow the steps through the Checkout System online. For telephone orders, you will be transferred to our Accounts Team where they will take your payment over the telephone on a secure line. We do not currently offer Credit Accounts, but if you are interested in this, please email us on websupport@williamsmedical.ie and we will let you know if this changes in the future.

General delivery information

We ship all orders using one of our carefully selected partners, which include DHL, UK Mail, City Link, TNT and PolarSpeed (for temperature controlled products).

We do not charge for delivery for orders over €100, but small orders with a value of less than €100 (excluding VAT) will attract a small order charge of €27.80 (excluding VAT).

After three delivery attempts, your order will be returned to us, and we will try to contact you to arrange a more convenient time to receive your order.

My question isn't here!

If your question doesn't appear above - or if our answers aren't sufficient - please call us on 01 5133 222 Option 2.